TERMS AND CONDITIONS

VENUE REGULATIONS

1. Pstro is administered by D.O.M. sp. z o.o with its registered office in Wladyslawowo at Abrahama 17/12 84-120 Wladyslawowo, registered in the National Court Register in the Register of Entrepreneurs, under no. 0000824962, registered in the REGON register under no. 385381200, with NIP number 5871724353, hereinafter referred to as the Organiser.
2. The postal address is Pstro, Żelazna 103b, 01-018 Warsaw. Contact form via www: https://pstro.com.pl/#kontakt, e-mail: info@pstro.com.pl.
3. The location of the services provided by D.O.M. Sp. z o.o. jest: Pstro, Żelazna 103b, 01-018 Warsaw.
4. All persons using the Pstro, hereafter referred to as users, are required to read these Terms and Conditions. By entering the Pstro, you are deemed to have read and accepted these rules and regulations.

5. In order to use the activities located in the Pstro you must have a valid online reservation.
6. It is imperative to follow the instructions of the staff while in the Pstro
7. Images are recorded on the Pstro by means of closed circuit television cameras. The images are recorded to ensure the safety of those on the Pstro with the integrity of their personal property. Please refer to the Privacy Policy for further details. It is forbidden to stream, record live or any other live coverage for commercial purposes without prior permission from Marketing. In the case of recording for personal use, this is permitted provided that there is no violation of the law or morality. The Play staff has the right to admonish or expel a person who records or streams in violation of the Rules.
8. Persons staying at the Pstro agree to the free use and dissemination of their image, recorded during their stay at the Pstro for marketing purposes. Consent is granted indefinitely and without territorial restrictions for the Organiser.

Age

9. It is possible to verify age on the basis of a document stating the identity and age of the person. ID cards are checked for “Shooting + speening” activities.
10. Children up to and including the age of 12 may only enjoy activities in the Pstro when accompanied by an adult who must be on the premises.

Responsibility

11. The organiser does not provide child or youth care.
12. The Organiser shall not be liable for any damage or destruction of objects belonging to persons on the Pstro with the exception of damage caused through the fault of the Organiser.
13. The Organiser shall not be held financially responsible in any way for items lost or left at the Pstro as well as in their surroundings. Items lost or left in the Pstro, if found by an employee of the Organiser or handed in by a third party to the reception, can be collected at the reception of the Pstro within 30 working days (after which time they are handed in for disposal).
14. Persons use the Activities at their own risk. The Organiser shall not be liable in any way whatsoever for any damage to participants, including injury, bodily harm and its consequences with the exception of damage caused through the fault of the Organiser.
15. In particular, the Organiser shall not be liable for any damage caused by the use of the Pstro facilities in an inappropriate manner, contrary to the indications and instructions of the staff or through the sole fault of the person using the activity.
16. The Organiser’s staff shall have the option to ask out or not allow into the Pstro any person whose behaviour threatens the safety of themselves or others in the Pstro.

Purchasing activity

17. The organiser conducts online sales for the Pstro activities on the website www.Pstro.com.pl, through which users of the website place an order. It is also possible to purchase entrance on the basis of a separately concluded contract or event regulations.
18. The person ordering the entrance for activitiy and paying the fee purchases the right to use the activities in the Pstro on the date specified in the reservation.
19. When placing an order via the website, the user is required to select the date and time of entry, the type and number of activities, the method of payment for the tickets, and to read and accept the terms and conditions of the Terms and Conditions, which is a condition of completing the order.
20. Once the order has been placed, the user receives an e-mail message that the order has arrived in the System (ORDER CONFIRMATION).
21. The activities purchase price is binding for the organiser and the buyer according to the moment the buyer places an order for the purchase of the ticket in question.
22. The Organiser reserves the right to change: activities prices, activities types. The execution of concluded contracts and orders placed before the effective date of such changes shall not be affected by the above entitlement.
23. One person may purchase any number of available activities for the use of activities at the Pstro on sale at any one time.
24. The Organiser shall not be liable for failure to place an order or to provide an order confirmation, inability to pay the price due to an incorrect or inaccurate address provided by the Customer, problems with the Internet or other circumstances beyond the Organiser’s control.
25. There is no refund of the ticket for both online and stationary purchases at Pstro. By individual decision, but no later than 24 hours before the scheduled booking, the Service Provider, after agreement with the Customer, may provide a discount code or change the date of the event/ticket.

Based on Article 38(12) of the Consumer Rights Act of 30 May 2014, the buyer of an admission ticket does not have the right to withdraw from a contract concluded at a distance, as the consumer does not have this right with respect to contracts for services related to leisure, entertainment or sports events, if the contract specifies the day or period of service.

26. Complaints regarding electronic payments are handled by the PayU service. The user sends the complaint application to the mailing address of Pstro, which forwards it to the PayU service. The complaint application should contain the following information: name, date, number and amount of the transaction. PayU undertakes to provide full and exhaustive complaint handling.
27. In cases other than those mentioned in clause 30, complaints are dealt with by the organiser within 14 days of receipt of the application at the organiser’s mailing address.
28. Settlement of credit card and e-transfer transactions is carried out via PayU.
29. The Organiser issues and sends electronic invoices, guaranteeing the authenticity of their origin and the integrity of their content. An electronic invoice, in accordance with the Act of 11 March 2004 on Value Added Tax (Journal of Laws of 2004, No. 54, item 535, as amended), has exactly the same legal force as its paper counterpart.
30. The Organiser declares its willingness to resolve disputes amicably, including the assertion of claims by means of out-of-court ADR (Alternative Dispute Resolution). If this is the case, please submit complaints using the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL.

The authorised entity to which a complaint can be addressed depends on the choice of the consumer. The register in Poland of such entities with contact details and website address can be ordered here: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php     

Any disputes between the Organiser and a non-consumer customer will be settled by the court having jurisdiction over the Organiser’s registered office.

31. In matters not covered by these Rules, the relevant provisions of Polish law shall apply.

Personal data

32. The administrator of the personal data is D.O.M. sp. z o.o. with its registered office in Wladyslawowo at Abrahama 17/12 84-120 Wladyslawowo, registered in the National Court Register in the Register of Entrepreneurs under number 0000824962, registered in the REGON register under number 385381200, with NIP number 5871724353.
33. Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter: “RODO”).
34. Personal data is processed for the purposes of:

a –performance of a contract or taking action at the request of the data subject prior to entering into a contract (legal basis: Article 6(1)(b) RODO),

b – to handle enquiries relating to the provision of services (Article 6(1)(f) RODO),

c – handling of complaints and grievances (Article 6(1)(b) RODO),

d – retention of records for the purpose of establishing, investigating or settling claims (Article 6(1)(f) RODO).

35. The provision of data is voluntary, although necessary to use the service.
36. The scope of the data requested includes the provision of: name, email address and telephone number. This data is processed for the purpose of personal identification or subsequent verification.
37. The Administrator does not transfer, sell or lend the collected data. The recipients of the data may only be authorised employees or associates of the Administrator who provide services related to the handling of the process of receiving or archiving statements.
38. Personal data is processed for the period required to establish, assert or defend legal claims. Please refer to the Privacy Policy for further details.
39. With regard to accounts created at the booking stage, personal data is processed until the account is deleted. After deletion of the account, the Organiser is only entitled to process data that is necessary for the establishment, assertion or defence of legal claims or data retention is required due to tax regulations.
40. Every data subject has the right to access, rectify, erase or restrict the processing of their personal data, including the right to object to the processing, as well as the right to data portability and to lodge a complaint with a supervisory authority.

Equal treatment:

41. We hereby declare that our company adopts and applies the principles of equal treatment adopted by the City, is aware of the legal liability for non-compliance with the laws prohibiting discrimination and conducts its business free from discrimination, in particular, based on characteristics such as gender, race (colour), ethnicity, nationality, religion, creed, belief, worldview, disability, age or sexual orientation, which may constitute grounds for unequal treatment and which are not reasonably justifiable from the point of view of our business.